Friday, September 30, 2011

Procrastination, a definition

3 criteria for a behavior to be classified as procrastination:
  1. counterproductive, 
  2. needless, and 
  3. delaying.
Pro = forward
Crastinus = of tomorrow

By the way...  blogging a definition of procrastination is clearly an act of procrastination.  This week has been highly unproductive for me.

I hope you have a great weekend.

Maybe a past post on Self Discipline would be better reading?

Wednesday, September 28, 2011

2 Ways to Call to Action

There are 2 ways to call to action as you finish a speech.  It is important in a persuasive speech to leave it clear to the audience what action they can take.  There are 2 ways to present that action.



Do you use effective call to actions when you communicate?  Is can be powerful to create both an indirect close and a direct close - and use them flexibly depending on how well you have moved the audience during the opening and middle of your speech.

Tuesday, September 27, 2011

How to Live Life, by Lady Gaga

"Its about knowing in your heart that you may never reach that glorious moment until you die, so live life on the edge, between heaven and hell, in purgatory." Lady Gaga (in an interview with Howard Stern.)

Lady Gaga
Lady Gaga's acoustic performance of The Edge of Glory on the Howard Stern show is amazing (click here for video on blog).  I prefer this to the album version.



"I am on the edge of glory and I am hanging on the edge with you... Right on the limits where we both belong" Lady Gaga

I like Gaga. She is a personality. But she is a professional first.  That's why she can be a personality.

More questions?  How about my most read ever blog post: 17 Habits for a Fulfilling life.

Tuesday, September 20, 2011

How to Listen to a Speech

How should you listen to a speech?  What is the most valuable attitude to develop as an audience member?

Decide you are going to ask the first question at the end of the talk.  
Raised Arm

Listen to the speaker and look for your question.

There are three important benefits of asking the first question at the end of a talk:
  • You raise your profile - You look like a leader.  The room will remember you.  You get all the benefits of having spoken without preparing a speech.  You'll be promoted.  You'll be remembered when an important project comes along.
  • The speaker will love you - and if the speaker is your boss...  or your bosses boss... this has tremendous impact on your career.  As a speaker, I know the painful feeling of finishing my prepared talk, asking "what questions do you have?" and waiting through several seconds of painful blank stares before somebody raises their hand.  A good first question can start a powerful dialogue that can be of more impact than the prepared talk.
  • You practice public speaking - Asking questions can be as daunting as standing up and speaking, but by regularly asking questions you are improving your capacity to deliver big speeches.  Start with gratitude.  "Thank you for your talk".  Next state the situation "You mentioned X.  I agree with Y".  Now deliver your question "What criteria were most important in making this decision?"
There is another benefit for those who have enjoyed the conference dinner and drinks the previous night: You don't fall asleep - The apprehension keeps you awake.  You are listening intently so that your question is intelligent, relevant and allows the speaker to enter a dialogue that is fully relevant to the audience.

Some caveats...
  • Don't do "hello, hello... is this working?" - Not a great start.  Let the person handing out the microphone ensure it is working before you begin your question.  Ask them to do the sound test before they hand you the microphone (you look like a leader).
  • Don't ask aggressive questions - This is not the moment to catch the speaker out, or score cheap points of logic.
  • Make sure your question is a question - One thing I personally hate is the arrogant individual who uses the opportunity to ask a question to state their own personal opinion.  This is question and answer time for the invited speaker.  If the room really want your opinion they will invite you back as a speaker.
  • Ask good questions. Open ended, Curious, Interested...  don't ask questions unless you genuinely want to know the answer.  Gary Cohen on a post on the Entrepreneurs' Organisation website gives six ways to improve the way you ask.
Next time you listen to a speaker: Ask the first question.

And if you are the speaker...  5 ways to handle questions during your presentation.

Friday, September 16, 2011

Resources for Developing Relationships and Career Success Seminar

This is a central page with links to resources for participants in the IESE Business School Seminar: Developing Relationships and Career Management.

Handouts:
Further Discussion and Questions
Articles on Networking
Articles on Use of Email
Great Blogs on Networking
Why?
Books & IESE Technical Notes
  • Managing with Power, Jeffrey Pfeffer (link to IESE Library Catalog)
  • SMN-676-E Creating and Nurturing your Social Network: The Art of Building Long-term Mutually Beneficial Relationships, Ferraro & Neill
Video Resources

How to Put People at Ease

How do you get someone who doesn’t know you to feel comfortable talking?  How do you create a welcoming impression?

How another person perceives you is determined by a number of things you do before you speak. I have taken this list of steps from Keith Ferrazzi.
  • Smile. It says, “I’m approachable.”
  • Good eye contact. You don’t need to stare, but studying the carpet is a real put off.
  • Unfold your arms. Crossing your arms makes you appear defensive and signals tension.
  • Nod your head and lean in.  Show that you’re engaged and interested.
  • Physical contact. Touching is a powerful act. Most people convey their friendly intentions by shaking hands; some go further by shaking with two hands. Keith Ferrazzi, author of "Who's Got Your Back" suggests breaking through the distance between you and the person you’re trying to establish a bond with by touching the other person’s elbow. It conveys just the right amount of intimacy, and as such, is a favorite of politicians. It’s not too close to the chest, which we protect, but it’s slightly more personal than a hand.
  • Be Interested. The real core of all connecting is to care about people.  Seth Godin talks about being Interested rather than Interesting.  It is a pleasure to engage with people who are interested in me.  It doesn't get boring.  It is fun to meet an interesting person, but it gets boring once they've told their story.  
If you care about other people, these habits naturally start to flow.

Monday, September 12, 2011

Age is a Mind Thing: Breaking the glass ceiling

This is a guest post by Raul Cristian Aguirre.  Raul is founder and CEO of Tango/04, poet in the Argentine tradition and Goalkeeper for the Valvidrera Senglars.  He blogs at The Visibility Blog and you should follow him at @RaulCristian04.

Breaking the Glass Ceiling

Almost 20 years ago, towards the end of the summer, I was walking off the field after a hard fought game of soccer.  I am a goalkeeper.  I played a good game, and so did the other keeper.  We met as we reached the sidelines.  He shook my hand and congratulated me.  I smiled, and I told him that this was probably my last season.

“Why?” he asked.

“Well, I am getting kind of old, over 30 now”.

He frowned in disgust, severely disappointed by my answer. “What!*%$!?  I’m 42.  I am far from being too old to play!”

And man, did he have a point.

If I believe I can’t, it becomes true.

Elevador al Cielo

So today, I am again preparing for the start of our official league. I play with the Vallvidrera Senglars, my local team. I saved a penalty and was congratulated by my team for my performance—at the age of 47.  But more importantly, I loved every minute of it.

Years ago I almost made a big mistake. It was not my body saying I had to quit.  It was my mind.  I was thinking about what I “should” be doing, not listening to my heart.

The other day I came across Diana Nyad.  She attempted to swim from Cuba to the USA, more than 100 miles in open seas.  She was close to making the crossing, but an unexpected injury, an asthma attack and a very strong current made her stop after almost 30 hours of continuous effort.

That goal alone is remarkable, as no man or woman has ever accomplished it.   Even more remarkable is the fact that she attempted it at the age of 61—with a bad shoulder.

Her effort is inspiring to me.   Now I know that I can play official soccer for many years if I choose to.  My wife may balk at the idea, but it’s clear that it is possible. (And besides, she always balks at everything.)

Diana declared that her body may not be as good as thirty years ago, but her mind is far stronger. As we lose some power in the body, our amazing mind takes over.

You have to let your mind dream, and let your dreams take command. You can go wherever you want. It’s a matter of choice.

So remove those glass ceilings, and go for the gold. What’s the gold? Only you can answer this. You can try to be CIO if you are in IT. You can try to sit on the Board if you are already CIO. You can be the Chief Visibility Officer and make a difference. You can be another Steve Jobs and make a mark in the world. Outside the office, you can aim for the moon.

The pain of regret or the pain of discipline?

You may fail, but remember: Diana trained 12 hours per day. Whatever you aim to do, it’s gonna cost you. Be ready to pay the price, which amounts to nursing a never-ending desire for learning, hard work, and discipline.  It’s worth it: it will be your dream, and you’ll be awake to enjoy it.

The only thing you cannot try to be is goalkeeper for the Vallvidrera Senglars. That position is well covered, you know.

Read more from Raul at The Visibility Blog and you should follow him at @RaulCristian04.


What are you too old to do?

Friday, September 09, 2011

Simple Rules for Effective Meetings

Here's a new rule for people who wish to create a meeting:

Al Pittampalli asks "What difference could you make that requires no one’s permission other than your own?"  Do that first.  Don't call the meeting until you have done that.

What do you think?  Feasible?

Exploration Team Meets K-Stan Civil Society


A Vaccination for The Meeting Virus?
"Lets meet to discuss it"  Black holes.  Time sinks.  They feel like progress, but they really are avoidance of the real work.

The average man spends 4.34 hours each week in meetings, the average woman 2.28.  75% say that these meetings were ineffective (NY Times research).

In my years as a management consultant with Accenture I was privileged to live 10 corporate cultures.  I worked in oil, retail banking, insurance, government department, monopoly telephone and mobile telephony.

Nowhere was the culture of meetings more widespread nor more ineffective than the ex-monopoly telephony company.  There were many employees whose concept of a job was attending meetings.  They did nothing except travel to meetings, sit through meetings, plan meetings and complain about having to attend so many meetings.  However, they spent so much time in meetings because it was far easier than the alternative of actually taking a decision, justifying it and getting on with implementation.  Meetings were used as an escape from personal responsibility.

"What difference could you make that requires no one’s permission other than your own?" 

If you have done that, and now need further resources you can call a meeting.

The leader's role is to take the difficult decisions.  The meeting's role is to present that decision and plan execution.  The leader's role is to keep the meeting on track.  Anything that does not contribute to refining the decision or executing the decision should be taken offline.  Writing side issues up on a big flip chart in the room can be a great way of showing that these side issues have not been ignored, but this is not the time and place to debate them.

If the leader does not know what decision to take, a group meeting will not help.  1-to-1 sessions with affected people, peers, consultants can help the leader shape the criteria for the decision.  Often the most powerful tool is a blank sheet of paper and some time alone reflecting and thinking.  No meeting should be called without the basic criteria for taking the decision already in place.

How to solve Problems

Problem solving in business should be systematic.  Intuition has a role, but only within a systematic framework that ensures you are looking at the whole picture before jumping to an overly simplistic solution.  Here are 6 Steps for Business Problem Solving.  Work through these 6 steps before asking others for input.


My New Rules for Meetings...
  • There Must be an Agenda - No plan, no meet; How? and What? are both important; Plan together, agree agenda;
  • Hard edges - start and end on time. The end time is as important as the start time; don't accept drift - leave. Don't waste people's time, finish when done.
  • Provide work for meeting - Don't let people just wander into the meeting and say "Hey, so what is this all about then?"  Give pre-reading.  Give questions to consider before people attend the meeting.
  • Chair the Meeting - Participate, get focus, maintain momentum and reach closure;
  • Bring Tools - Each person must have pencil, paper, agenda;  Meetings are REAL WORK.  Require preparation. Give people things to read or do before the meeting, and if they don't, kick them out.
  • Parking Lot - Send off-topic ideas to the Parking lot.  Do not allow drift.  It is not just your time that you are abusing.
  • Demand Presence - Mobiles off?
  • Include Everyone - End asking "Did we miss anything?" to every participant
  • End with Actions -  Distribute minutes (who was there, key items discussed, actions agreed with completion date); The organizer of the meeting is required to send a short email summary, with action items, to every attendee within ten minutes of the end of the meeting.
  • Seth Godin's Rule - If someone is more than two minutes later than the last person to the meeting, they have to pay a fine of €10 to the coffee fund.


And 3 bonus ideas... but not quite in the category of Rules
  • Start with something interesting - A story, Music, a video, One word from each person... something that breaks with mundane and says that this meeting will be different
  • Preparation 10 minutes before - Every participant should be taking the 10 minutes before the meeting begins to think through how they can participate, what a good outcome looks like, what questions they have.  
  • Sometimes…  Remove chairs - Don't allow people to be comfortable - keeps discussion short and focusses on getting closure and action.


Can we put these rules to work?  Any thoughts?  Would love for you to join the discussion here on the LinkedIn Group.  Have a great Friday.


6 Steps for Business Problem Solving

Math problem M.2 (Grade 8) Thailand #2
The 6 steps for Business Problem Solving
  1. What is the Problem
  2. What Alternatives exist?
  3. What Criteria are important?
  4. Analyse alternatives against criteria
  5. Choose the Best Option.
  6. Define the Execution Plan.

These steps come from the IESE MBA Course Analysis of Business Problems (ABP).  Wikipedia has a great section on Structured Decision Making models.

Wednesday, September 07, 2011

Losing my Fear of Public Speaking


This is a guest post by Silvia Bach.  Silvia Bach (@silkebcn) is from Barcelona, studied journalism, works in the retail fashion industry. Her dream:  To become a professional motivational speaker.  She works with teams to ensure they do something special everyday.  More about Silvia Bach.

Losing my Fear

How can we explain the lack of public speaking skills in Spain?  Let’s take a look back to the last 30 years of Spanish history.  We laughed watching Julio Iglesias singing with his hands in his pockets in the 1970s.  We remember Arias Navarro’s overly direct and clumsy: "Spaniards, Franco is dead."  We witness a regular procession of politicians delivering dry proposals without any sense that they care.

The Spanish can be charismatic communicators.  However, we tend to convey little enthusiasm when addressing large audiences.  We lack the foundation of the Anglo-Saxon world in presenting in public.  In school we are not educated to speak and we have few role models.

My Teenage years in The USA

When I was young, I lived in the United States.  I recall a terrifying personal experience that changed my life forever.  At my school we would spend Friday afternoons engaged in a variety of extracurricular activities.

La fête a eu lieu dans le Grand Auditorium de Milton High SchoolOne particular Friday, the history teacher called me on stage to defend the position against the Vietnam War (which we were currently studying in class.)  I was chosen given that I was not American and would have less problem speaking for the position that the United States was wrong.  I had never spoken to as wide an audience and I had never imagined that I ever would.

As I uttered my first words, stuttering, I began to hear laughter, comments and whistles and the last thing I remember is the school nurse holding me, using a paper lunch bag to control my breathing.  I had some sort of nervous breakdown.

I spent the weekend thinking that I would die of shame to go back to school and face everyone that had seen me make a fool of myself.  I wanted to disappear from the earth.

But it turned out very differently…

I became almost the most popular person in school the following week because everyone wanted to know what had happened.  The next “Friday Rally” I was asked to give a speech to everyone to explain what had happened.

This 2nd speech was very different for several reasons:

  1. Improved confidence in myself.  I was determined to overcome my previous experience
  2. Audience interest.  The audience really wanted to know what had happened.
  3. Knowledge of the subject: I would be speaking from personal experience and no one could contradict.
  4. Body language.  I was acting out something that had really happened.  I could use my body to demonstrate a real event.
  5. Fun:  I saw smiles from the moment I stood up. As I told my story, I heard laughing and I felt even more comfortable.


This speech was the beginning of Me, the Speaker

This experience planted a seed in me.  This was the beginning of an addiction to public speaking.  I leant to engage an audience.  I learnt to speak with increasing conviction and enthusiasm. This has helped in everything from presenting papers at university, to job interviews, to oral exams, to better sell my ideas and get access to wider resources in the office.

Reflecting now, I see that the terrible speaking experience I lived in 1993 has contributed towards every speech I have given since.  I have given many speeches to audiences of up to 600 people.  Before every speech, I always look in a mirror and recall the sports hall of Justin Siena High School.  This gives me strength to remember what counts.  I find my enthusiasm.  I see how I might captivate the audience.  I see how I can involve them in my message.  I can make them laugh.  I can share with them those emotions that I felt back on that Friday in America.  I walk onto the stage with an attitude “I am here talking because these people want to hear my message”

We each have within us the capacity to speak well

The impact that speaking well can have on a life is massive.  Poor speaking guarantees you will not get what you seek.  Great speaking opens doors.  Great speaking begins by accepting that how we speak is more important than the words that we say.  We each have within us the capacity to speak well.

I began this post asking why Spain has so many poor speakers.  I close by saying that we can each decide that good speaking is important and begin a path to great speaking.  We can learn from speakers at conferences, on television, in business.  We can become increasingly aware of what makes a speaker good, seeing the details, beginning to be clear for ourselves why one person connects whilst the next speaker fails.

I find it incredible these days when I see a poor speaker who seems to be doing nothing to improve.

...

What are you doing to improve?

Further Resources:


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